Frequently Asked Questions

Airport Transfers

How do I know which limo is picking me up from the airport ?

We are monitoring all the arrivals at O ‘Hare and Midway airport. When your airplane lands, your driver will contact you on your phone SMS or Phone call and give you instructions about the pickup. In case you don’t receive a text message, please call our dispatch @ 847-764-5466.

What happens if my flight is delayed ?

We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will your driver help me with my luggage ?

Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Will you meet passengers in the airport ?

Yes, we offer several different services from baggage meets to on-site coordinators for large groups. Please call us at 847-764-5466 for more details.

General

How do I book a trip with Luxury Rides Limo ?

You can simply book online or call us at 800-409-9066 where our dispatch will help you with the reservation. If you need a stretch limo, please call for availability. If you need a sedan or SUV, we recommend online booking because it is very convenient and it takes less than two minutes. If you decide to book online you can use promo code “LRL-39? And you will get $8 off of your base fare. You will receive an immediate confirmation email and you will be charged after the trip is done.

What is your service area ?

Our primary service area is the Chicago Land area. We provide ground transportation service throughout the surrounding states as well. Call our customer service department at 800-409-9066 for details and a rate quote.

How far in advance do I need to make a reservation ?

We suggest reservations be made at least 12 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at 800-409-9066 and we will do our best to assist you.

Do you provide child safety seats for your vehicles ?

Yes, you may reserve a child safety seat for $20.00 per seat. We offer both baby seats and booster seats. Each of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.

Rates & Billing

What is your cancellation policy ?

We require at least 6-hour notice to change or cancel your reservation for sedans, SUV’s, and we require 3 days for limousines. If you cancel less than your minimum hours/days before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.

Why do you ask for a credit card number when I make my reservation ?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).

Do I have to pay with the credit card provided during reservation set up ?

No. You are welcome to pay with another credit card, cash, or your Illinois check. The credit card number provided at the time of your reservation is used only for guaranteed payment.

Do I need an account to make a reservation ?

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account to have all personal preferences saved for future trips.

How do I get a duplicate receipt ?

Contact our accounting department at 800-409-9066. They can fax or email you a duplicate receipt for your records.